Account and data deletion In the app, or with a form.

You delete your login account for MenuPos Patron, MenuPos Garson, MenuPos Kurye and the business panel yourself, in the app you use. If you cannot get into your account, or you have none, use the form on this page.

Deleting in the app

Owner: Account › Delete account.
Waiter and Courier: If you signed in with a login account: Settings or Profile › Delete account.
Business panel: My account › Security › Delete account.

You read the explanation, enter your password (and the code if two-step verification is on) and confirm. The deletion happens at once, all your sessions end and the account details on the device are cleared.

Staff who sign in only with a PIN

If you enter the Till, Waiter or Courier app only with a PIN on a device your employer paired, you have no account you created yourself, so there is no login account to delete. Your employer keeps your staff record and is its data controller: first ask the business to remove your record. The business deactivates the record in the panel; your PIN and open sessions end at that moment. If you cannot reach the business, send the form below with the “I have no login account” option; we pass your request on to the business and get back to you.

If you are the only owner of a business

To hand the business over, first make another user the business owner on the Team page of the panel; then you can delete your account at once.
To close the business, use “Close the business and delete my account”. A 30-day waiting period starts; the business keeps working during it, and you can sign in to change your mind and export your data from the panel.
At the end of the period the business closes: the personal data of staff and customers is anonymised, devices and access are revoked, and your account is deleted.

What is deleted

Your sign-in details: name, email, phone number, password, two-step verification details. Your address becomes free for a new account.
Your sessions, recovery and verification codes, and the IP and device details of those sessions.
Your notifications, notification preferences, device registrations (push token) and your own view settings.
In the staff record linked to your account, the name, phone number and notes are anonymised; your PINs and badges are revoked and your memberships end.

What stays, and why

Sales records are not deleted and cannot be changed. So personal data is anonymised and the rows stay.

Orders, payments, refunds, register and stock movements, fiscal receipts and e-document records: the business’s legal duty to keep them (Tax Procedure Law No. 213, Article 253: 5 years; Turkish Commercial Code No. 6102, Article 82: 10 years). The record shows the anonymised entry, not your name.
Consent records and the audit trail: kept unchanged to prove that obligations were met; “Deleted user” appears instead of your name.
Courier location points and call records: deleted at the end of the period the business sets (30 and 90 days by default).
Buyer details on invoices and e-documents issued under the law: a document cannot be changed once issued and stays for the legal period.

How long it takes

An ordinary account, in the app or the panel: At once.
The only owner of a business, closing it: After 30 days; you can change your mind during them.
The form on this page, if there is an account: 30 days after confirming with the link; the holder can sign in to cancel.
Requests a person needs to review: An answer within 30 days at the latest (KVKK Article 13).

Privacy notice on the protection of personal data Support

A request without an account

Fill in the form; a confirmation link is sent to your address.
Open the link and confirm the request.
Requests for accounts with two-step verification, business owners and people without an account are reviewed by our team and answered within 30 days at the latest. Other accounts are deleted after 30 days; the holder can sign in to cancel.